External sector performance – April 2022 – The Island
Travelers around the world have praised Emirates for the best Wi-Fi and the best food and drink in the Middle East, with the airline winning these awards at the prestigious APEX Regional Passenger Choice Awards 2022 ceremony held in Dublin, in Ireland.
For this year’s awards, verified passengers traveling on more than one million flights on nearly 600 airlines worldwide were asked to rate their flight experiences in five subcategories: seat comfort, cabin service, food and drink, entertainment and Wi-Fi.
These two awards crown Emirates’ continued efforts to provide the best possible customer experience on board and bring the total number of APEX awards awarded to Emirates to 30 since the awards were launched in 2010.
The Best Food & Beverage award recognizes Emirates’ consistently high quality, regionally inspired cuisine and extensive beverage menu. The airline’s attention to detail ensures a clockwork operation where more than 110 meals from nearly 4,600 recipes that cater to all palates are loaded onto its flights each year. Emirates also pays particular attention to its beverage offering which ranges from fresh mocktails and revitalizing drinks to a wide selection of hand-picked teas and coffees, including the finest champagnes and special vintages of wines and spirits. that any sommelier would envy.
Staying connected is essential every day, on the ground and in the air. Emirates was the first airline to equip its entire fleet with mobile phone connectivity, in 2007, and now every aircraft is equipped with Wi-Fi services. Complimentary connectivity options are available to all passengers on Business and First class, and Skywards Platinum and above. Great value packages are available for full internet flight or chat. Last year, Emirates replaced MB-limited plans with unlimited or timed plans, simplifying the options available as few users understood MB consumption during a session.
In total, Emirates’ award-winning ice inflight entertainment system, with over 5,000 channels, including up to 150 dedicated family and kids channels, presents an unrivaled range of content in 40 languages to cater to its customer base. world. It also offers over 4,000 hours of movies and TV, and nearly 3,500 hours of music and podcasts to choose from, as well as 5 live TV channels including major sporting events for sports fans. Exciting and exclusive new content will be available on board the ice with something for everyone traveling this summer and beyond.
Committed to ensuring its customers always ‘fly better’, Emirates is investing heavily to further improve its branded services and products for travelers in all cabin classes. Emirates will soon launch an extensive cabin refurbishment program to equip 120 aircraft with its latest Premium Economy cabin, as well as its latest interiors in other cabins.
The APEX Passenger Choice Awards® recognize excellence in seat comfort, cabin service, dining, entertainment and Wi-Fi. In partnership with TripIt® by Concur®, the travel planning app world’s top rated, anonymous passenger feedback is collected based on neutral third party passenger feedback and information.